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Francis scott key motel11/23/2023 The kids splash pool is awesome and you will never find anything like it at any other resort. The resort goes above and beyond any place you will every stay at - movie night w\ popcorn, mermaids at the pool, a little sticker scavenger hunt game, these things are paramount and making the resort better than the rest. The grounds and buildings are maintained to exceptional standards. To have this kind of attitude this young speaks volumes. Wendy (Pool) - Friendly, helpful, just great person that makes you feel like you’re welcome Haylee (Pool) - Young girl that displays excellent customer service. WOW Michael (maintenance) - Helped me fix my kids toy and took pride in it. She actually said she was there to make our life easier. Handled any request quickly with a smile. A couple quick shot outs Gabi (housecleaning) - Perfect job with a smile. Not sure how they do it but they have their staff on point. Each and every single person we interacted with were like the cream of the crop. OK now for the EXCELLENT stuff! OMG the staff is absolutely the best. Not sure if it was because of the shower rod being curved or just bad design but for four people using the bathroom a lot it became a nuisance. Third and not so much a biggie, even though this cabin was spacious the bathroom was incredibly small, so small that you couldn't even open the door all to get into it, you would literally have to slide in sideways to get into the bathroom. With little kids they like to jump in bed with us in the morning and watch TV in this cabin that wasn't possible. Go figure the bedroom with no A\C has a TV but the cold one doesn't. Second quirk with this room was there is no TV in the Master bedroom. I never in my life stayed at any Hotel where I needed to bring my own fan. I'm not sure if they came or not but I didn't hear anything and assumed it was working as expected so I just went to Walmart and bought a fan. He was helpful and said he would send maintenance to come check and see if everything was working properly. Seriously? The kids need to sleep, so the door needs to be closed not to mention on a 90 degree day that didn't even come close to doing the trick. I called the front desk and spoke to a fellow who said that it was correct that there wasn't an A\C in this room and that in order to try to keep it cool turn the ceiling fan on and leave the door to the room open and that would allow the A\C from the kitchen to cool the room. First and foremost, the second kid’s bedroom had no A\C at all. However, there were some things I hated about it. This is where the hate comes in :( the cabin #611 had some great qualities like location, spacious, clean and well kept. Loved it so much decided to come back this year and get a cabin. First time was last year in the New Jersey building. Let me start out by saying this is the second time I have stayed at this resort.
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